Visit a DSWD or MSWD office and get a queue number.
Referral by Partner
An LGU, hospital, barangay or partner refers you.
Document Submission
Bring originals and one photocopy of each.
Tip: Walk-ins are interviewed the same day.
2
Social Assessment & Case Study
A social worker reviews your case.
Intake Interview
About your household and need, 30 to 60 minutes.
Home Visit (If Required)
For larger requests only.
Case Study Report
The social worker recommends the help you get.
Multi-Disciplinary Conference
For complex cases, within 48 to 72 hours.
Important: Your answers are kept confidential.
3
Review, Validation & Approval
Checked and approved before release.
Supervisor Review
The supervisor checks the recommendation.
Regional Director Approval
Usually 1 to 3 working days.
Finance Processing
Finance prepares the voucher.
Notification
You get an SMS or call when it is ready.
Track it: sign in to see your status anytime.
4
Release of Assistance
Claim it with your QR code and ID.
Receive Claims Stub / QR Code
Show it with your valid ID at the payout site.
Signing of Acknowledgment
Sign to confirm you received it.
Cash or Check Release
Cash, check, or credit to your cash card.
Recording & Follow-up
Your case is recorded; follow-up if needed.
Free: never pay anyone. Report to 0917-555-1234.
Program-Specific Guides
Steps by Program
Step 1
Walk-in / Referral
Beneficiary presents at DSWD Field Office or is referred by LGU, hospital, or partner agency. Walk-ins received daily at the Social Welfare Office.
Step 2
Intake & Assessment
Social Welfare Officer (SWO) conducts intake interview. Client fills out Social Case Study Report (SCSR). Documents verified: valid ID, proof of crisis.
Step 3
Social Case Study
SWO prepares Social Case Study Report with household profile, income assessment, and crisis situation description.
Step 4
Supervisor Review
Division Supervisor reviews SCSR and validates recommendation. Compliance with standard amounts per DSWD Memorandum Circular checked.
Step 5
Approval
Regional Director or authorized official approves. Medical: up to ₱20,000; Burial: up to ₱10,000; Educational: up to ₱5,000.
Step 6
Voucher / Check Preparation
Finance Division prepares disbursement voucher or manager's check. ORS/BURS obligated. COA pre-audit if required.
Step 7
Release of Assistance
Client signs voucher as acknowledgment. Cash or check issued at cashier. For hospitalized patients, check sent to hospital.
Step 8
Recording & Reporting
Case recorded in AICS registry. Monthly report submitted to DSWD Central Office.
Any ID issued by government (PhilSys, Passport, UMID, Voter's ID, Driver's License)
Proof of Crisis Situation
Medical certificate, hospital bill, death certificate, enrollment form, or police blotter as applicable
Referral Letter (if applicable)
From LGU, hospital, Barangay, or partner agency
Social Case Study Report
Accomplished at DSWD on the day of application
Hospital Bill or Estimate
For medical assistance: current, not older than 30 days
4Ps Enrollment
5 required documents
Listahanan Identification
Household must be in the National Household Targeting System database
Birth Certificates (children)
NSO/PSA-issued birth certificates for all children 0–18 years old
Marriage Certificate
For married grantees (or PSA Negative Certificate if not married)
Barangay Certification
Certifying residence and household composition
Health Center Registration
Proof of enrollment at the nearest rural health unit or barangay health center
Social Pension (SPISC)
5 required documents
Senior Citizen ID
Issued by the LGU Office for Senior Citizens Affairs (OSCA)
PSA Birth Certificate
To verify age (60 years old and above)
Certificate of Indigency
From Barangay Captain confirming indigent status
Non-Pensioner Certification
Certification that applicant does not receive SSS, GSIS, PVAO, or other regular pension
OSCA Nomination Letter
Signed by the Municipal/City OSCA Head
SLP Application
5 required documents
Listahanan Inclusion or 4Ps ID
Proof of being a Listahanan-listed household or 4Ps graduate
Skills & Interest Inventory Form
Accomplished at community assembly (provided by DSWD)
Business Proposal (MD Track)
Livelihood project proposal for Seed Capital Fund (template from DSWD)
Association Formation Documents
Notarized Constitution & By-Laws for the livelihood association
Bank Account (Association)
Association bank account at LBP or other government bank
Important Reminders
Bring the originals and 2 photocopies of each.
The social worker may ask for more documents.
All DSWD programs are FREE. Never pay anyone.
Monday to Friday, 8:00 AM to 5:00 PM. Emergencies 24/7.
Questions? Call (045) 455-1234 or 0917-555-1234 (24/7).
Common Questions
Frequently Asked Questions
For walk-in AICS applications with complete documents, assessment is done on the same day. Approval and release takes 3–5 working days. 4Ps enrollment processing takes 1–3 months as it requires database matching with Listahanan. Social Pension validation may take up to 30 days.
You can pre-register online through the AyudaGO Citizen Portal to speed up your visit. However, for most programs, a personal interview or home visit is required. For 4Ps, enrollment is done through the Municipal Link office.
All DSWD assistance programs are 100% FREE of charge. Never pay anyone who asks for money in exchange for processing your application. Report any anomalies immediately to our anti-graft hotline.
Yes. You may file a written appeal to the Division Supervisor or submit a complaint through our Grievance Redress System (GRS) at the DSWD Field Office. You may also contact the DSWD Central Office hotline at 8-931-8101.
Yes. An authorized representative with a Special Power of Attorney (SPA) may apply on your behalf. The representative must present the SPA, their valid ID, and the senior citizen's ID and required documents.
You will be notified via SMS or phone call. You can also track your application status online using your Reference Number through the AyudaGO Citizen Portal.
You can be enrolled in multiple programs as long as you qualify for each. However, some programs have overlap restrictions (e.g., Social Pension applicants must not be 4Ps beneficiaries). The DSWD uses the Listahanan and other databases to ensure no double-targeting within the same program type.